Refund & Return Policy

Quality Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your order, we'll make it right with our comprehensive refund and return policy.

7-Day Return Window

Returns must be initiated within 7 days of delivery. Items must be in original condition.

Free Replacements

Defective or damaged items will be replaced free of charge, including shipping costs.

1. Eligibility for Returns

✅ Returnable Items

  • Products with manufacturing defects
  • Items damaged during shipping
  • Products that don't match the description
  • Wrong items delivered
  • Print quality issues (color mismatch, blurriness, etc.)

❌ Non-Returnable Items

  • Custom-made products (unless defective)
  • Items damaged due to misuse
  • Products returned after 7 days
  • Items without original packaging
  • Personalized products with correct customization

2. Return Process

1

Initiate Return Request

Contact our support team within 7 days of delivery

2

Return Authorization

We'll provide return instructions and shipping label

3

Ship the Item

Package securely and ship using our provided label

4

Processing

We'll inspect and process your return within 3-5 business days

3. Refund Timeline

3-5 Days
Return Processing
5-7 Days
Razorpay Processing
3-5 Days
Bank Credit

4. Refund Methods

  • Original Payment Method: Refunds will be processed to the original payment method
  • Store Credit: Available as an alternative for faster processing
  • Bank Transfer: Available for customers without original payment method access

5. Replacement Policy

For defective or damaged items, we offer free replacements including:

  • Free reprinting of the item
  • Free shipping for replacement
  • Priority processing (24-48 hours)
  • Quality assurance review before dispatch

6. Cancellation Policy

✅ Before Production

Orders can be cancelled with full refund if production hasn't started

⚠️ During Production

Partial refund may apply depending on production stage

❌ After Dispatch

Cancellation not possible, but returns are accepted

7. Contact for Returns

Get in touch for return support:

Email: returns@shimplifyprints.com

Phone: +91 98765 43210

WhatsApp: +91 98765 43212

Support Hours: Mon-Fri 9AM-7PM, Sat 10AM-6PM

8. Important Notes

  • Return shipping is free for defective/damaged items
  • Customer pays return shipping for change of mind (if applicable)
  • Items must be returned in original packaging
  • Custom designs remain your intellectual property
  • We may request photos for damage/defect claims
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